At Soulflicker Sdn. Bhd., we aim to ensure your order is delivered promptly and securely. Below is an overview of our shipping process.

1. Shipping Destinations

We offer both domestic and international shipping.

• Domestic Shipping (Malaysia): We deliver to all locations within Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.
• International Shipping: We offer international shipping to select countries. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

2. Shipping Methods and Costs

We provide various shipping options, including standard and expedited shipping, to suit your preferences and urgency.

• Domestic Shipping:
  • Standard Shipping: 3-5 business days
  • Express Shipping: 1-3 business days
  • Shipping Cost: Calculated at checkout based on the weight and destination of your order.
• International Shipping:
  • Estimated delivery times: 7-14 business days, depending on your location.
  • Shipping Cost: Calculated based on weight, size, and destination.

3. Processing Time

Orders are processed within 1-2 business days of receipt. Please note that processing may take longer during peak seasons or promotional periods. You will receive a notification when your order is shipped, along with a tracking number.

4. Shipping Restrictions

We do not ship to PO boxes or forwarding addresses. If we are unable to fulfill an order due to shipping restrictions, we will notify you and offer an alternative solution.

5. Order Tracking

Once your order is shipped, we will send you a tracking number to track your shipment. Please note that tracking information may take up to 24 hours to become available.